Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account information: username, email address, password hash, and profile details you provide when registering
• Discord information: if you sign in with Discord OAuth, we may receive your Discord user ID, username, avatar, and email as permitted by Discord
• Payment information: billing details and transaction metadata processed by our payment provider (e.g. Stripe). We do not store full card numbers on our servers
• Service data: bot files, logs, console output, resource usage, server configuration, and backups stored to provide hosting
• Technical data: IP address, browser type, device information, pages visited, and timestamps for security and analytics
• Support communications: messages you send us via Discord, email, or support channels

2. How We Use Information

We use collected information to:

• Provide, operate, and maintain the hosting Service
• Authenticate users and manage accounts
• Process subscriptions and payments for paid plans
• Monitor resource usage, prevent abuse, and protect platform security
• Respond to support requests and communicate service updates
• Improve our website, panel, and infrastructure
• Comply with legal obligations and enforce our Terms of Service

3. Discord and Third-Party Services

If you connect Discord or deploy bots that use the Discord API, Discord may collect data according to its own Privacy Policy. We are not responsible for Discord's data practices.

We use trusted third parties to operate the Service, including:

• Payment processors (e.g. Stripe) for billing
• Infrastructure and hosting providers for server operations
• Authentication providers when you choose third-party login options

These providers process data under their own privacy policies and only as needed to deliver their services to us.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, and protect against abuse. You can control cookies through your browser settings, but disabling them may limit panel functionality such as login sessions.

5. Data Retention

We retain account and hosting data for as long as your account is active or as needed to provide the Service. Logs and backups may be kept for a limited period for security, troubleshooting, and disaster recovery.

When you delete bots or close your account, we delete or anonymize associated data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as fraud prevention.

6. Data Security

We implement reasonable technical and organizational measures to protect your information, including access controls, encrypted connections (HTTPS), and isolated hosting environments for bots. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export personal data we hold about you, or to object to certain processing. You can update account details in the panel where available, or contact us to request assistance.

You may opt out of non-essential communications and revoke Discord authorization through Discord's account settings or our panel where supported.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it and terminate the associated account.

9. International Users

Your information may be processed and stored in countries other than your own. By using the Service, you consent to the transfer of information to facilities and service providers located where we or our partners operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above indicates when changes were last made. Continued use of the Service after updates means you accept the revised policy.

11. Contact Us

For privacy-related questions or requests, contact us via our Discord server or at support@calmohosting.tech.